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Connect through your MNSP

Connect through a Fortinet MNSP

Prepare a provider-approved Fortinet connection while keeping site-specific Windows configuration in a guarded support flow.

Purpose

Use this guide to identify the Fortinet box, connect the approved Windows computer, and check the store’s exact POS address.

Before you start

  • Approved Windows computer, Ethernet port or compatible adapter
  • Safely routed Cat 5e or Cat 6 cable
  • Unmanaged switch and second cable only with provider approval
  • Exact Fortinet model, managing provider, approved port, and provider-issued network facts

1. Confirm the Fortinet box

Representative Fortinet FortiGate appliance
Confirm the FortiGate model from its label. Appearance and port count are not configuration evidence.

Locate the approved computer’s Ethernet connection without changing it.

Ethernet cable connecting to the back of a Windows computer
Use the approved Ethernet port or a compatible adapter.

The source site used port 3. Treat it only as a visual example; the managing provider must confirm whether port 3 is the provisioned backoffice port for this exact FortiGate and store.

Example Fortinet rear panel with one numbered port highlighted
Illustrative source layout only—do not assume the highlighted port applies to another store.

Photograph the model, ports, and cables. Ask the managing provider to confirm the exact port and whether an occupied connection may be shared.

2. Connect the cable

Connect only after the provider confirms the port. If it is occupied, leave its cable in place until the provider approves a switch and the cable layout.

What connects to what

  1. The approved Windows computer connects to the Ethernet cable, directly or through its compatible adapter.
  2. That cable connects to the exact FortiGate backoffice port confirmed for this store.
  3. If the provider approves a switch, the confirmed port feeds the switch and only approved devices connect to it.
  4. All other POS, payment, and fuel-network cables stay where they are.

3. Check the POS connection

Choose only the POS type confirmed for this store. Do not try both.

Verifone Commander

This check applies only to a Verifone register served by Commander. Open only the exact reviewed ConfigClient address. The standard address is https://192.168.31.11/ConfigClient.html.

Browser showing the standard Commander ConfigClient address
The standard Commander address is the first exact check.
Local certificate warning for the Commander address
Proceed only when the warning names the exact reviewed local address.
Verifone Petroleum C-Store Control Center
The Control Center confirms reachability only.

Gilbarco Passport

Open only the exact reviewed Passport address in File Explorer. The standard address is \\10.5.48.2.

File Explorer showing the standard Passport network address
Test only the standard or reviewed Passport address.
Passport folders with XMLGateway highlighted
XMLGateway confirms share reachability, not complete onboarding or write readiness.

If the exact address fails, stop and return to the managing provider or Advantage support. Do not infer that a different port count means the appliance is a Hughes device, and do not try other addresses.

What success means

Seeing Control Center or XMLGateway proves only that the computer can reach the POS connection. It does not prove that the Agent is installed, fresh data is flowing, Shift Console is activated, or register writes are ready.

What Advantage support handles

When provider-specific Windows settings are required, authorized Advantage support applies only reviewed provider-issued facts. Customers are not asked to use a shell, run probes or scans, or guess network values. Support preserves the computer’s current network state, validates only the declared POS endpoint, and restores the prior state if validation fails. Support does not reconfigure or reboot the FortiGate.

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