Connect through a Paysafe UTM MNSP

On this page

1. Purpose
2. Before you start
3. 1. Confirm the exact model
4. 2. Connect the cable
5. 3. Check the POS connection
6. What success means
7. What Advantage support handles

Purpose

Use this guide to identify the Paysafe box, connect the approved Windows computer, and check the store’s exact POS address. These locations may use Cradlepoint or Meraki hardware, and their ports are not interchangeable.

Before you start

• Approved Windows computer with Ethernet or a compatible adapter
• Safely routed Cat 5e or Cat 6 cable
• Unmanaged switch only when Paysafe approves it
• Photos of the front, rear, model label, and existing cables
• Exact provider-approved port and store-specific network facts

1. Confirm the exact model

These pictures show a Cradlepoint and a Meraki model. Use them to recognize the box, then confirm the exact model with Paysafe.

The example stores used port 1 on the Cradlepoint model and port 9 on the Meraki model. Treat those as examples, not universal rules. Ask Paysafe to confirm the backoffice port for the exact device and site.

2. Connect the cable

Connect only after Paysafe confirms the model and port. If the port is occupied, leave its cable in place and ask whether a switch is allowed.

What connects to what

1. The approved Windows computer connects to the Ethernet cable, directly or through its compatible adapter.
2. That cable connects to the exact Paysafe-confirmed port for the identified Cradlepoint or Meraki model.
3. If Paysafe approves a switch, the confirmed port feeds the switch and only approved devices connect to it.
4. All other POS, payment, and fuel-network cables stay where they are. Instructions for one hardware family never carry over to the other.

Contact Paysafe support

3. Check the POS connection

Choose only the POS type confirmed for this store. Do not try both.

Verifone Commander

This check applies only to a Verifone register served by Commander. Open the standard https://192.168.31.11/ConfigClient.html address or the exact store-specific ConfigClient address.

Gilbarco Passport

Open the standard \\10.5.48.2 address or the exact store-specific Passport address in File Explorer.

If the exact address fails, stop and return to Paysafe or Advantage support with the model photos and store details. Do not switch between Cradlepoint and Meraki instructions or try other addresses.

What success means

Seeing Control Center or XMLGateway proves only that the computer can reach the POS connection. It does not prove that the Agent is installed, that fresh data is flowing or that the Terminal is activated.

What Advantage support handles

When provider-specific Windows settings are required, authorized Advantage support applies only Paysafe-approved facts for the confirmed model. Customers are not asked to use a shell, run probes or scans, or guess network values. Support preserves the computer’s current network state, validates only the declared POS endpoint, and restores the prior state if validation fails. Support does not reconfigure the managed appliance.