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Help centerConnect through your MNSP

Connect through a Cybera MNSP

Prepare a provider-approved Cybera backoffice connection and validate only the exact supported POS endpoint.

On this page
  1. Purpose
  2. Before you start
  3. 1. Confirm the Cybera box
  4. 2. Connect the cable
  5. 3. Check the POS connection
  6. What success means
  7. What Advantage support handles

Purpose

Use this guide to identify the Cybera box, connect the approved Windows computer, and check the store’s exact POS address.

Before you start

  • The approved Windows computer
  • An available Ethernet port or a compatible USB-to-Ethernet adapter
  • A Cat 5e or Cat 6 cable long enough to route safely
  • An unmanaged five-port-or-larger switch and second short cable only if Cybera approves sharing the backoffice port
  • The Cybera model, serial or site ID, support contact, and provider-approved setup details

1. Confirm the Cybera box

Photograph the Cybera label, model, rear port labels, and existing cable layout. Ask Cybera to identify the exact backoffice port for this store. The example stores used port 2 or a configured LAN 1–4 port, but the label and provisioning vary; do not assume one of those ports applies to this location.

Representative Cybera managed network appliance
Use the label and model, not the appearance alone, to identify the Cybera appliance.

2. Connect the cable

After Cybera confirms the port, connect the approved computer or adapter. If that port is occupied, leave the existing cable in place until Cybera confirms that an unmanaged switch is permitted and approves the cable layout.

What connects to what

  1. The approved Windows computer connects to the Ethernet cable, directly or through its USB-to-Ethernet adapter.
  2. That cable connects to the exact Cybera backoffice port confirmed for this store.
  3. If Cybera approves a switch, the confirmed port feeds the switch; the original approved device and the Windows computer connect to that switch.
  4. All other POS, payment, and fuel-network cables stay where they are.

3. Check the POS connection

Choose only the POS type confirmed for this store. Do not try both.

Verifone Commander

This check applies only to a Verifone register served by Commander. Open the exact ConfigClient address. The standard address is https://192.168.31.11/ConfigClient.html.

Browser address bar showing the standard Verifone Commander ConfigClient address
Test only the exact Commander address.
Local certificate warning for the standard Commander address
Proceed only when the warning names the exact local Commander address.
Verifone Petroleum C-Store Control Center sign-in page
The Control Center page proves the computer can reach the register, not that the Agent is installed.

Gilbarco Passport

Open only the network address in File Explorer. The standard address is \\10.5.48.2.

File Explorer showing the standard Gilbarco Passport network address
Use File Explorer to test the exact Passport network address.
Passport network folders with XMLGateway highlighted
XMLGateway appearing confirms the backoffice share is reachable.

If the exact address fails, stop and give Cybera or Advantage support the device photos and store details. Do not try nearby addresses.

What success means

Seeing Control Center or XMLGateway proves only that the computer can reach the POS connection. It does not prove that the Agent is installed, that fresh data is flowing or that the Terminal is activated.

What Advantage support handles

When provider-specific Windows settings are required, authorized Advantage support applies only Cybera-approved facts. Customers are not asked to use a shell, run probes or scans, or guess network values. Support preserves the computer’s current network state, validates only the declared POS endpoint, and restores the prior state if validation fails. Support does not reconfigure or reboot the Cybera appliance or write to the POS.

Read next

Establish the connection

Identify your MNSP and prepare the connection

Locate and document the managed network equipment before connecting the store computer to an approved backoffice port.

Establish the connection

What you need for a backoffice connection

Gather the Windows computer, Ethernet equipment, and provider-approved network facts needed for a stable POS connection.

Establish the connection

How to check if you have a backoffice connection

Test the exact standard Verifone Commander or Gilbarco Passport endpoint from the Windows computer that will run Advantage.