Connect through a Mako MNSP

On this page

Purpose
Before you start
1. Confirm the Mako box
2. Connect the cable
3. Check the POS connection
What success means
What Advantage support handles

Purpose

Use this guide to identify the Mako box, connect the approved Windows computer, and check the store’s exact POS address.

Before you start

Approved Windows computer
Ethernet port or compatible USB-to-Ethernet adapter
Safely routed Cat 5e or Cat 6 cable
Unmanaged network switch and second cable only when Mako approves sharing
Exact Mako model, approved port, and Mako-issued network facts

1. Confirm the Mako box

Representative Mako Networks appliance — Confirm the exact Mako model from its label before choosing a port.

Identify the computer’s Ethernet connection and use a compatible adapter only if needed.

Ethernet port on a computer — A standard computer Ethernet port.

USB-to-Ethernet adapter — An adapter can add a wired port when the approved computer lacks one.

The example store used port 3, but Mako must confirm whether port 3 is provisioned for this exact model and store.

Example Mako rear panel with one numbered port highlighted — Example layout only: the highlighted port is not a rule for every store.

2. Connect the cable

Connect only after Mako confirms the port. If it is occupied, leave its cable in place and use a switch only after Mako approves the cable layout.

Representative unmanaged five-port Ethernet switch — A switch is optional and requires provider approval before sharing a backoffice port.

What connects to what

The approved Windows computer connects to the Ethernet cable, directly or through its compatible USB adapter.
That cable connects to the exact Mako backoffice port confirmed for the store.
If Mako approves a switch, the confirmed port feeds the switch; the original approved device and the Windows computer connect to it.
All other managed-network cables stay where they are.

3. Check the POS connection

Choose only the POS type confirmed for this store. Do not try both.

Verifone Commander

This check applies only to a Verifone register served by Commander. Open only the exact ConfigClient address. The standard address is https://192.168.31.11/ConfigClient.html.

Browser showing the standard Commander ConfigClient address — Use the standard or exact Commander address only.

Local certificate warning for the Commander address — Proceed only when the warning names the exact local address.

Verifone Petroleum C-Store Control Center — The Control Center confirms reachability only.

Gilbarco Passport

Open only the exact Passport address in File Explorer. The standard address is \\10.5.48.2.

File Explorer showing the standard Passport network address — Test the exact Passport network address in File Explorer.

Passport folders with XMLGateway highlighted — XMLGateway confirms the share is reachable, not that onboarding is complete.

If the exact address fails, stop and ask Mako or Advantage support to re-confirm the approved facts. Do not reuse another store’s values.

What success means

Seeing Control Center or XMLGateway proves only that the computer can reach the POS connection. It does not prove that the Agent is installed, that fresh data is flowing or that the Terminal is activated.

What Advantage support handles

When provider-specific Windows settings are required, authorized Advantage support applies only Mako-issued facts. Customers are not asked to use a shell, run probes or scans, or guess network values. Support preserves the computer’s current network state, validates only the declared POS endpoint, and restores the prior state if validation fails.